DX3 Triple 4K Display Universal Docking Station – with 100W Power Delivery

The DX3 is compatible with Windows, MacBooks (even M1 MacBooks) and Chromebooks.

The DX3 is a DisplayLink enabled dock, we recommend installing the DisplayLink software which is free to download via:
https://www.synaptics.com/products/displaylink-graphics/downloads

The DX3 uses x3 DisplayPort ports, we recommend using direct DisplayPort (M) to DisplayPort (M) cables to connect to your monitors.

However, if the user only has HDMI monitors, we recommend using an ‘Active’ cable or adapter when setting up with the DX3.

Example: 'Active' DisplayPort to HDMI adapter (Part No: ULDPHDA-SGR) or an ‘Active’ DisplayPort to HDMI cable (Part no: ULDPHD02-SGR).

Thunderbolts 3 and 4 use the same connector as USB-C. Hence the DX3 is compatible with Thunderbolt 3 and/or 4 enabled laptops.
NOTE: Thunderbolt transfer speeds will not be achievable.

To run three 4K displays on the ALOGIC DX3 Dock, your laptop must be connected via a USB-C or Thunderbolt 3/4 port that supports DisplayPort Alt Mode. Ports 1 and 2 run on built-in DisplayLink technology, while the 3rd DisplayPort uses native USB-C DP Alt Mode passthrough. On legacy USB-A host laptops, display output is limited to two external displays via DisplayLink.

Yes. Base M1, M2, and M3 MacBooks natively restrict external monitor output to a single screen over USB-C. The ALOGIC DX3 uses DisplayLink technology on DisplayPorts 1 and 2 to drive two extended 4K monitors. If the MacBook host supports DP Alt Mode, all three external 4K displays can be extended simultaneously.

Yes. The DX3 Docking Station includes a 135W AC external power adapter. It delivers up to 100W Power Delivery (PD 3.0) over the primary USB-C cable, supplying ample power to fast-charge 13-inch, 14-inch, and 16-inch laptops (including MacBook Pro, Dell XPS, Lenovo ThinkPad, and HP Spectre) while powering connected peripherals.

Yes. To activate DisplayPort 1 and DisplayPort 2 on macOS, Windows, or ChromeOS, you must install the free Synaptics DisplayLink driver. All peripheral ports, Ethernet, audio, and card readers function automatically upon connection.

Yes. The package includes a USB-C cable with an integrated USB-A adapter. When connected via USB-A, DisplayLink technology enables up to two external 4K displays and full access to data ports, Ethernet, and card readers. Laptop charging via Power Delivery is not supported over USB-A connections.

"The ALOGIC DX3 features 11 workstation expansion ports:
Video: 3x DisplayPort 1.4 / DP++ outputs (Up to Triple 4K @ 60Hz).
USB Ports: 1x USB-C 3.2 Gen 2 (10Gbps with BC 1.2 fast charge), 1x USB-A 3.2 Gen 1 (5Gbps with BC 1.2 fast charge), and 2x USB-A 3.2 Gen 1 (5Gbps) ports.
Networking & Audio: 1x RJ45 Gigabit Ethernet port (1Gbps) and 1x 3.5mm TRRS audio/mic jack.
Storage & Security: SD 4.0 and MicroSD 4.0 card readers, built-in security lock slot, and VESA mount capability."

The DX3 has two DisplayLink enabled ports (DP1 and DP2) whilst the third port (DP3) is a DP Alt Mode pass thru port.

This means that to be able to achieve x3 external displays, the DX3 must be connected to a laptop via a USB-C port that supports Display Alt Mode.

NOTE: Laptops with Thunderbolt 3 and 4 ports are also compatible.

The Power Delivery feature will only work if you are using the USB-C connector and the host laptop has a USB-C port that supports power delivery.

NOTE: Using the USB-A adapter is not compatible with the power delivery/laptop charging.

This information applies to Apple computers running MacOS version 12 (Monterey).

Docking stations which use DisplayLink technology require software installed on the computer connected to them to function correctly.

Always ensure you have installed the latest DisplayLink software for your machine from the DisplayLink website at:

https://www.displaylink.com/downloads

In addition to installing the DisplayLink software, MacOS Version 11 requires permissions being granted to the software for it to work correctly. These permissions allow the operating system to send video to the docking station to display on external monitors and do not pose any form of security risk.

The following is the process to correctly install and configure the DisplayLink software.

The steps required you will find in the attached PDF here (Click Here)

(Display Link) Intel® Graphics Driver 31.0.101.3490 for Intel® Arc™ A-Series Graphics DCH Driver Conflict Causing Windows To Crash
We have identified that the above version of Intel Display Drivers (Arc) conflicts with the current version of Display Link Software leading to windows becoming non-responsive and eventually a complete system crash.
This download installs the Intel Graphics Driver for Intel Arc A-Series Graphics. The driver provides support for Intel discrete graphics cards such as Arc A380, A770M, A550M, A730M, A370M and A350M Graphics (codenamed Alchemist).
In addition, the 12th generation Intel Core processors with integrated Iris Xe graphics and UHD graphics (codename Alder Lake-H, Alder Lake-P) are supported. (Technically all latest OEM Laptops with intel Graphics)

Reason:
The Intel ARC Graphics Driver is the latest driver release for the Windows OS. Installing this Intel generic graphics driver will overwrite your computer manufacturer (OEM) customized driver.
OEM drivers are handpicked and include customized features and solutions to platform-specific issues. The generic Intel driver provides users the latest and greatest feature enhancements and bug fixes that OEMs may not have customized yet to address platform-specific needs.

Solution:
Users facing this issue should uninstall the Arc versions & revert to OEM versions of Video Drivers from the OEM support websites.
Corporate customers should always use OEM drivers and report all issues to Corporate IT Teams through the vendor they purchased the platforms and support.
Intel Arc & Display Link